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Terms and Conditions

  1. Company Identification
    1.1. Flash Cards is a Belgian online store specializing in the sale of collectible cards and related products.
    1.2. Contact Information:
    – Email: [email protected]
    – Website:www.flash-cards.be
    – VAT Number: BE0671725988
    – Registered office: Sint-Lenaartseweg 38C, 2320 Hoogstraten, Belgium
    1.3. The following definitions apply to these Terms and Conditions:
    –Customer: any natural or legal person who places an order with Flash Cards.
    –Product(s): any good or service offered viawww.flash-cards.be.
    –Grading Service: the service whereby cards are sent to an external grading company (such as PSA, Beckett, or CGC) for evaluation.
    –FMV: Fair Market Value, the market-based sales value of a card.
  1. Applicability
    2.1. These general terms and conditions apply to every offer, every order, and every agreement between Flash Cards and a Customer, unless expressly agreed otherwise in writing.
    2.2. By placing an order, the Customer expressly agrees to these general terms and conditions.
    2.3. If any provision of these terms and conditions is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect. In such a case, the parties shall, by mutual agreement, draft a replacement provision that aligns as closely as possible with the original intent.
    2.4. In cases not covered by these general terms and conditions, Flash Cards shall act reasonably and in accordance with “the spirit” of these terms and conditions.
    2.5. Flash Cards reserves the right to apply additional terms and conditions to specific Products or services. These additional terms and conditions will be explicitly stated in the relevant offer and will take precedence over these general terms and conditions in the event of a conflict.
  1. Governing Law and Jurisdiction
    3.1. All agreements between Flash Cards and the Customer are governed exclusively by Belgian law.
    3.2. The application of the Vienna Sales Convention (CISG) is expressly excluded.
    3.3. Disputes fall under the exclusive jurisdiction of the courts of the judicial district of Antwerp, subject to mandatory provisions of consumer law.
  1. Product Information and Offer
    4.1. Flash Cards strives to describe all Products on its website as accurately as possible. Obvious mistakes or errors in the offer are not binding on Flash Cards.
    4.2. Unless otherwise stated, collectible cards are inmint to near mint condition, in accordance with current market standards.
    4.3. Mint means: no visible damage. “Near mint” means: slightly visible imperfections (such as minor edge damage) without signs of use.
    4.4. If an ordered Product turns out to be unavailable due to inventory errors or external circumstances, Flash Cards reserves the right to cancel the order in whole or in part with a refund, without any compensation.
  1. Right of Withdrawal
    5.1. The consumer has a statutory withdrawal period of14 calendar daysafter receiving the order.
    5.2. The Customer must notify Flash Cards in writing or by email of their intention to cancel within this period.
    5.3. The Product must be returned in its original, unused condition and adequately protected, at the Customer’s expense and risk.
    5.4. Flash Cards will refund the purchase price, excluding shipping costs, within 14 days of receiving the return shipment.
    5.5. Exceptions: The right of withdrawal does not apply to:
    a. Opened or sealed mystery Products;
    b. Custom-made Products;
    c. Products whose nature precludes their return (Art. VI.53 WER); and
    d. Opened Products.
  1. Return Policy (Excluding Right of Withdrawal)
    6.1. If Products are delivered incorrectly or are damaged upon delivery, the Customer must notify Flash Cards within    7 calendar days.
    6.2. Products must be returned in their original condition, accompanied by order details.
    6.3. If the complaint is valid, Flash Cards will refund the purchase price or provide a replacement Product free of charge, subject to availability and at Flash Cards’ discretion.

  1. Pre-orders    7.1. Different terms and conditions apply to pre-orders.
    7.2. Pre-orders must be paid in full no later than7 days before the official release date.
    7.3. The Customer must confirm the order no later than9 days before the release date.
    7.4. The specified release date is approximate and subject to change by the distributor or supplier.
    7.5. If the supplier delivers fewer items than expected, Flash Cards reserves the right to cancel orders in whole or in part.
    7.6. In that case, the amount paid will be refunded, without any additional compensation.
  1. Orders and Restrictions
    8.1. An order constitutes a binding sales agreement.
    8.2. Until payment is received, Flash Cards retains ownership of the goods.
    8.3. Flash Cards reserves the right to refuse or cancel orders in the event of:
    a. Exceeding maximum quantities (see 8.4);
    b. Suspected resale;
    c. Use of automated bots; or
    d. Fraud or abuse.
    8.4. A maximum of8 copies of the same unique cardper 7 days applies per Customer and per address.
    8.5. For promotions, a limit of4 loose cardsand1 sealed Productper Customer applies throughout the entire promotion period.
    8.6. Orders that can reasonably be assumed to have been placed for the purpose of resale may be canceled without prior notice.
    8.7 When a customer places an order for a product or pack with the “pay upon pickup” option, it must be picked up on the next business day; if this is not the case, the price may be adjusted to the then-current market price. 
  1. Payment
    9.1. The Customer must pay for the order within7 calendar days.
    9.2. Payment must be made in euros via iDEAL, bank transfer, or other payment methods listed on the website.
    9.3. In the event of non-payment, the order will be canceled without any further obligation on the part of Flash Cards.
    9.4. In the event of persistent non-payment, Flash Cards may engage a collection agency. All resulting costs shall be borne by the Customer.
    9.5. In the event of a refund for orders paid via PayPal, Flash Cards is not responsible for refunding any transaction fees withheld by these services.
    9.6. In the event of suspected fraud or payment abuse, Flash Cards reserves the right to cancel an order without providing a reason.

  1. Prices    10.1. All prices on the website are listed in euros, including VAT but excluding shipping costs.
    10.2. The price at the time of ordering is binding, except in the case of obvious errors.
    10.3. Flash Cards reserves the right to cancel orders in the event of obvious pricing errors (e.g., €0 or incorrect application of a discount).
    10.4. Flash Cards is not obligated to fulfill an order if the Customer could reasonably have understood or should have known that the listed price was incorrect.
  1. Shipping and Risk
    11.1. Flash Cards ships via authorized logistics partners. Shipping costs are displayed during the checkout process.
    11.2. Unless insurance is explicitly selected, Flash Cards isnot liable for loss or damageto the shipment during transit.
    11.3. The Customer bears the risk for return shipments.
    11.4. Different shipping terms apply to Grading Services (see Article 12).
  2. Grading Service (PSA / Beckett / CGC)12.1. Applicability and Acceptance
    12.1.1. By using the Grading Service, the Customer expressly agrees to the Terms and Conditions. The Terms and Conditions are available online and at Flash Cards’ headquarters. Whether or not the Customer signs the Terms and Conditions on the submission form has no effect on their applicability.
    12.1.2. Flash Cards acts as an intermediary between the Customer and grading companies such as PSA, Beckett, or CGC, and acts solely on behalf of the Customer. 12.2. Submission and Administrative Responsibility
    12.2.1. Cards must be submitted properly, with each card individually placed in a penny sleeve and a Card Saver Type I.
    12.2.2. If the Customer fails to comply with Section 12.2.1, repackaging fees will be charged (0.25 euros per card). Flash Cards is not liable for any damage that may occur during repackaging.
    12.2.3. The Customer must complete the appropriate submission form (online or in paper form) and include it with the shipment. The Customer is responsible for ensuring that all information provided is correct and accurate. If an incorrect service level is selected, the Customer bears full responsibility (including any additional costs).
    12.2.4. Flash Cards does not take photos of the cards before shipping. The Customer is strongly advised to take photos of the cards themselves before shipping.
    12.2.5. Disputes regarding the condition of the item can only be addressed if photographs were taken before shipment. 12.3. Value, Insurance, and Reimbursement
    12.3.1. The insured value is determined based on the selected service level (bulk, economy, express, etc.), with a maximum value for each level. This means that if the Customer selects the wrong service level (e.g., the value of the card exceeds the maximum value for that service level), the Customer bears full responsibility (the insured value is lower than the actual value). The value entered on the submission form is only relevant for determining the service level and has no impact on the insured value.
    12.3.2. For raw cards, the purchase price serves as the basis for insurance coverage, provided it can be substantiated with a purchase invoice.
    12.3.3. After grading, the FMV is determined based on the average market value (e.g., PriceCharting). Only actual sale prices are taken into account; asking prices are not included and do not affect the calculated market value.
    12.3.4. The return shipment (i.e., all cards in this shipment) is insured up to €320 in Belgium and €500 in the Netherlands as standard, unless otherwise agreed in writing in advance.
    12.3.5. In the event of loss or damage during return shipping, the insured value serves as the maximum reimbursement amount. Claims must be submitted with supporting documentation within 7 calendar days of receipt.

    12.4.Shipping and Address Management
    12.4.1. Shipping costs for returns will be charged in advance.
    12.4.2. Returns must be sent to the address listed in the Flash Cards system at the time of order confirmation.
    12.4.3. Any subsequent changes must be reported in writing via [email protected].
    12.4.4. Flash Cards is not liable for incorrectly delivered returns if a change of address was not properly communicated.
    12.4.5. Once a tracking number has been provided, responsibility lies with the shipping company. All questions, comments, or issues regarding shipping must be directed to the shipping company—and not to Flash Cards—from the moment Flash Cards ships the package.

    12.5.Storage, Returns, and Payment
    12.5.1. Customers will be notified by email when the tickets are returned. Cards will only be returned after written confirmation of the address and payment of any outstanding charges.
    12.5.2. If cards are not confirmed within 14 days (counting from the date the email was sent), a storage fee of €25 per month will be charged, effective from the first day of the month following the month in which the 14-day period expires.
    12.5.3. If no payment or return arrangement is made within 6 months, Flash Cards reserves the right to destroy or sell the cards. No compensation will be awarded in such cases.
    12.5.4. Orders canceled after receipt by Flash Cards (but before shipment to the grading company) are subject to a €10 processing fee plus shipping costs.

    12.5.5. Cards will not be returned until the Customer has paid Flash Cards all costs related to card grading, shipping, storage, etc.

    12.6.Loss, Damage, and Liability
    12.6.1. Flash Cards is not liable for delays or errors caused by PSA, CGC, Beckett, or customs.
    12.6.2. In the event of loss or damage during grading or shipping, compensation will be limited to the declared/insured value.
    12.6.3. If an incorrect card is returned to the Customer, this must be reported immediately. Failure to return or reselling incorrect goods is considered theft. This will always be reported to the police and other authorities.
    12.6.4. A formal investigation will be initiated for damage claims with grading companies. The Customer must return the card in its original holder. The processing time may take up to 60 business days.

    12.6.5. Flash Cards is not liable for any loss of value resulting from customs procedures.

    12.7.Reholder and Sealed Products
    12.7.1. For reholder services, it is the Customer’s responsibility to ensure that the holder is undamaged. If the card is assigned a lower grade after repackaging or is not repackaged, the fee remains due.
    12.7.2. For sealed items (such as booster packs or cello packs), customs authorities may open them despite explicit instructions.

    12.8. Removal of Cards from Existing Holders (Customer Consent)
    12.8.1. Upon requesting the removal of a card from an existing case, the Customer waives any warranty provided by the original grading company.
    12.8.2. If a card is returned as altered, inauthentic, or ungraded, the grading fee remains due.
    12.8.3. Flash Cards accepts no liability for damage caused by removal from an existing holder.

    12.9.Cross-grading
    12.9.1. In the case of cross-grading, a card may be re-graded and receive a lower grade. Minimum grade guarantees cannot be enforced in such cases.
    12.9.2. If a card is rejected due to unsuitability (non-grade, altered, questionable authenticity, etc.), the fee remains due.

    12.10.Non-grade outcomes
    12.10.1. All grading companies may reject cards for various reasons, such as: trimmed, restored, recolored, altered, questionable authenticity, ineligible type, etc.
    12.10.2. In most cases, the grading fees still apply, even if no numerical grade is assigned.

  3. Liability and Force Majeure13.1. Flash Cards is liable only for direct damages caused by willful misconduct or gross negligence.
    13.2. Flash Cards is not liable for indirect damages such as consequential damages, loss of profits, loss of opportunity, or loss of data.
    13.3. In the event of force majeure (such as strikes, transportation problems, natural disasters, pandemics, etc.), Flash Cards has the right to suspend or terminate the agreement without liability for damages. If the force majeure situation persists for more than 30 days, both parties have the right to terminate the agreement in writing without any obligation to pay compensation. 13.4. Flash Cards is not liable for errors resulting from incorrect or incomplete information provided by the Customer.
  4. Privacy and Data Processing14.1. Flash Cards processes personal data in accordance with the GDPR (EU Regulation 2016/679).
    14.2. The data processed includes: name, address, email address, country, ZIP code, and payment information.
    14.3. This information is used exclusively for:
    a. Processing orders;
    b. Customer communication;
    c. Complying with legal obligations.
    14.4. Data is not shared with third parties, except with logistics and payment partners when necessary.
    14.5. Customers have the right to access, correct, delete, and transfer their data.
    14.6. For all questions regarding privacy: [email protected]
    14.7. Please note: Emails from Flash Cards may end up in your spam folder. Check it regularly.

    14.8. Flash Cards does not retain personal data for longer than is necessary for the purpose for which it was collected, unless required by statutory retention periods.

  5. Amendment to the Terms and Conditions

    15.1 Flash Cards reserves the right to amend these terms and conditions at any time. For orders currently in progress, the terms and conditions in effect at that time will continue to apply.

    These terms and conditions were drafted on July 18, 2025, and are effective as of their publication onwww.flash-cards.be.