Returns

The Customer has the right to cancel the agreement within 14 calendar days without providing a reason.

To exercise the right of withdrawal, the Customer must notify Flash-Cards, Sint-Lenaartseweg 38C, 2320 Hoogstraten, Belgium, of their decision to withdraw from the contract by means of an unambiguous statement (e.g., in writing by mail or email).

To comply with the cancellation period, the Customer must send notice of his exercise of the right of cancellation before the cancellation period expires.

The Customer must return or deliver the goods without delay, but in any case no later than 14 calendar days after the date on which he notified the company of his decision to withdraw from the contract, to Flash-Cards, Sint-Lenaartseweg 38C, 2320 Hoogstraten.

The Customer is considered to have met the deadline if they return the goods before the 14-calendar-day period has expired, with the exception of pre-orders.

There is no right of withdrawal for pre-orders, as these items are ordered specifically for the customer/consumer.

There is no right of withdrawal for (Custom) mystery products, as these are specifically tailored for the customer/consumer. The contents and/or composition may vary depending on availability at the time the order is placed.

Only items that are in their original packaging, along with all accessories, instruction manuals, and the invoice or proof of purchase, can be returned.

If the Customer withdraws from the contract, Flash-Cards will refund to the Customer all payments received from the Customer up to that point, including the standard shipping costs, within a maximum of 14 calendar days after Flash-Cards has been notified of the Customer’s decision to withdraw from the contract. For sales agreements, Flash-Cards may delay the refund until it has received all the goods back, or until the Customer has provided proof that the goods have been returned. The return shipping costs are always the responsibility of the consumer/customer. If the consumer/customer wishes, we can provide a return label; however, the cost of this label will be deducted from the refund. The cost will be equal to the shipping fee charged for the original order.

Any additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery offered by Flash-Cards will not be refunded.

The customer will be refunded using the same payment method used for the original transaction, unless the customer has expressly agreed otherwise; in any case, the customer will not be charged any fees for such a refund.

The Customer may not exercise the right of withdrawal for:

• The delivery of goods manufactured according to the Customer’s specifications, or that are clearly intended for a specific person;

• The delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;