Frequently Asked Questions
Cancel / Change Order
Have you changed your mind and want to cancel or change your order? It happens!
We can only cancel or change your order if it hasn't been shipped yet. Did you place an order online while logged into your personal Flash-Cards account? If so, you can check the status of your order online yourself.
To do this, go to your Flash-Cards account and click "Orders" in your account overview.
Has your order not been shipped yet, and would you like to cancel or change it? Pleasecontact our customer serviceand have your order number ready.
If you have your order altered, you will receive a refund within 5 to 10 business days via the payment method you used to place your order.
If you receive an alternative product from us with a higher purchase price, you can pay us the difference via iDeal, PayPal, or bank transfer. If you’d like, we can also send you an email with a payment request. You can use this to pay us the difference.
Pre-Order
You can pre-order items that aren't yet on the market from us. As soon as you place a pre-order, the product is reserved for you. As soon as the item becomes available, your order will be processed and shipped as quickly as possible.
Please note: All products in a pre-order will be shipped together if they are part of a single order. If there are multiple orders, each containing different products, they will be shipped separately. Please keep this in mind when placing your order. This may result in a longer wait for your order.
Do you have a brick-and-mortar store?
That's right, Flash-Cards has a brick-and-mortar store in Hoogstraten (Belgium).
Our address is Flash-Cards
What are your hours of operation?
We are open on the following days:
Monday: 2:00 p.m. – 9:00 p.m.
Wednesday: 9:00 a.m. – 9:00 p.m.
Friday: 12:00 p.m. – 5:00 p.m.
Saturday: 10:00 a.m. – 3:00 p.m.
Sometimes these may vary, so be sure to check Google for the exact opening hours.
Of course, our online store is open 24/7.
Do you sell real Pokémon cards?
All the products we sell are 100% genuine and authentic. Our products come from official Pokémon suppliers and distributors. You can therefore trust Flash-Cards to always provide you with genuine and original Pokémon products. We do not sell counterfeit or unofficial products.
What payment methods do you accept?
You can pay in various ways through the website, including:
- Bancontact
- iDeal
- PayPal
- Credit Card
In the store, you can pay in cash, via a QR code (Tikkie and Payconiq), Bancontact, cryptocurrency, or PayPal.
Delivery
We ship all packages via DPD.
When an order is shipped, you will automatically receive an email with the tracking information.
Orders are typically shipped within 24 hours on business days.
What services do we offer?
Flash-Cards is an (online) store with an extensive selection of Pokémon and other TCG products. In addition to selling products, we also offer various services for collectors.
For example, we offer a grading service for PSA and Beckett (BGS). Would you like to have your cards graded? If so, we’ll handle the entire process for you, from safely shipping the cards to processing them and returning your graded cards.
In addition, you can come to us for advice about your Pokémon cards. We're happy to help with questions about your collection, the value of your cards, and the options for selling cards to us.